Overview

Polaris Cloud Managed Services are primarily the ultimate choice for migrating legacy applications to the Cloud with limited architecture changes. Overall, it is a robust support process covering methodical lead times for the development and testing of pre-built applications; thus, Cloud Managed Services are best-suited for deployable applications and then primarily are left untouched.

Services

Polaris’s experienced team of professionals can create and deliver the solution you need on a project or managed services basis.

We maintain and administer SaaS applications running on any public/private cloud platform. Our team of cloud architects, systems administrators, and engineers monitor and respond to issues 24/7.

Polaris’s background and core managed cloud abilities cover Oracle ERP Cloud, Infrastructure, Monitoring and Cloud Deployments and Migrations. Our team of Managed Cloud Experts helps you to strategically assess, plan and navigate seamlessly to move your business to the Cloud

Our Approach

The transformation of an on-premise based ERP footprint to a Cloud footprint (including integrations with some on-premise systems), requires a change in approach for a successful managed services engagement. As opposed to a Customer/Vendor-only relationship during the on-premise cycle, the new approach requires a tripartite agreement between Oracle, Customer, Vendor (in this case Polaris), with each party having a distinctive role and ownership.

While the support cadence requires careful planning for issue resolution, software upgrade adoption as well as enhancements/personalization management.

Transition:

  • A formal transition to an end-to-end understanding of the systems and applications to ensure a seamless handover to the support team.
  • Polaris team works with the current support team for knowledge transition and inventory of all issues.

Functional Support:

  • Application support for Oracle SaaS offerings (i.e., ERP, HCM, CX, EPM, SCM, and Procurement Cloud).
  • Subject Matter Experts (Domain Experts) provide consultancy around business best practices, change management analysis.
  • Ongoing training for functional/technical users.

Technical Support:

  • Technical support for PaaS — Oracle Cloud Machine, Integration Cloud, SOA Cloud, Mobile Cloud, Java Cloud and Database Cloud.
  • Management of Oracle Technical SR’s.
  • Performance Management.
  • Integration supports like On-premises to Cloud or Cloud to Cloud.

Project Governance:

  • Named Service Delivery Manager monitors and ensures agreed SLA adherence, measures end-user experience and satisfaction, monitors continuous process improvement and liaisons with internal or external support teams.
  • Continuous improvement by Periodical reporting and review of support metrics.

Upgrade Support:

  • Support for testing of Oracle’s periodic Cloud Service upgrades and updates.
  • Impact analysis and functional testing of periodical upgrades from Oracle.

Validation:

  • Business Analyst Verification of the Design.
  • Peer Review of the fix/enhancement.
  • End-user validation for the solution.