Overview

Database is a critical component of your IT and is the heart of high-value E-business suite applications. At Polaris Associates, we understand the criticality of efficient database functioning to business, and we provide expert database management services for Oracle E-Business Suite, SQL Server, MySQL database environments.

Through our database support services, we help enterprises manage their database for high availability, reliability, performance, and security. Our support extends to any version, or component of your Database, and to both standard deployments and advanced features.

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24x7x365 Monitoring

Our database support teams work 24 x 7 x365 and are monitored and audited by a level-1 DBA.
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Expert DBA team

Support delivery by certified and trained DBA teams monitored by senior DBA professionals.
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Full life cycle of services

Support entire environment/single landscape for both production and development scenarios.
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Multiple Support Models

Multiple models to select from – temporary DBA, variable support, after-hours and fixed-price support.
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Flexible SLAs

Customized support as per business needs and objectives delivered on a pay-as-you-go model.
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Core & Apps DBA Support

Deliver core and applications DBA support through database and application management experts.

DBA Services

We use a highly efficient ITIL process and delivery methodology to offer both proactive and reactive database support to enterprises. Whether it is routine patching or advanced encryption implementation, our experts can support both simple or complex needs across the full database lifecycle.

As part of our backup and recovery services, we undertake backup and recovery planning, and implement Oracle Maximum availability architecture including Data Guard and Oracle RAC 9i, 10g, & 11g, for mission-critical databases.

We review your database to identify potential data loss scenarios like database crashes, errors, and more. Post-review, we offer implementation of database disaster recovery architecture, documentation, test scenarios, and knowledge transfer services.

Audit your database systems for performance, stability, and availability, using health check. We test database functioning, capacity, and configuration for early identification and reporting of faults. Our service prevents downtime and ensures predictable system performance.

Assess, monitor, tune, and optimize your Oracle database using our Oracle performance monitoring and tuning service. The service is delivered remotely by our DBA professionals who proactively monitor, administer, and tune your database to optimize its performance.

We offer database installation services to users. As part of this service, we perform detailed capacity (space, CPU, and memory), backup and disaster recovery (Active-standby replication, manual (hot and cold repetition), snapshot) planning to facilitate a quick installation.

Our database migration service covers cross-platform migrations, operating system (OS) migrations, and version migrations. We have perfected a rapid import-export process that minimizes data loss and downtime on your database migration projects.

As part of our Exadata service, we design and implement Exadata solutions for database environments. Our services also extend to the support and maintenance of implemented Exadata solutions to ensure high performance and a rapid ROI.

Automated, Intelligent and Scalable Database Ops
for Large Enterprises and SMBs

Data is a key driver of growth and competitive differentiation for modern day enterprises. To help enterprises mine data assets for insights, we offer a variety of support models. Moreover, our support is tailored to the enterprise database environment to ensure world-class database management and support experience.

Continuous Service Assurance (CSA)

CSA guarantees a base level of database administration for small and medium-sized enterprises. For a fixed annual fee, we provide 24 × 7 x 365 support for critical database environments.

Enterprise Service Assurance (ESA)

ESA goes beyond CSA and provides extreme support. Suitable for large enterprises with complex database needs, we assign dedicated resources to deliver complex technical and functional support.

Our Support Models

We deliver database support proactively or reactively, both in-person or remotely. Our services can be availed through an outsourcing contract or on a pay-as-you-go basis.

Advanced database support needs servicing by OnDemand teams that seamlessly work with your regular teams on an hourly-basis to supplement CSA/ESA.

Routine functions like infrastructure utilization, administration, reporting, backup and recovery tasks delivered remotely from Global Delivery Center in India.

We provide skilled DBA professionals to work on-premise to bridge any skill or resource gaps for urgent and critical database needs.

Platforms We Support

Our database administrators possess an in-depth understanding of both open and closed source databases and thoroughly evaluate your business requirements and goals before recommending best-suited solutions.

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Get Assistance

Get flexible database support with freedom to ramp-up/down the level of support as needed. At Polaris Associates, we don’t tie our clients to a support package they don’t want/need.