Overview

Successfully implementing EBS is half the journey. Effective post-live support to ensure smooth operations and full utilization of new capabilities are needed to achieve planned ROI.

Polaris Associates delivers reliable hosting and management for the entire Oracle application portfolio including E-Business Suite and Business Intelligence through its Managed Services Suite. Our dedicated application and database experts assist enterprises capture greater value from their Oracle investments through optimal management of their Oracle applications and environments.

Our EBS Managed Services

Polaris Associates application maintenance and support services leverage our domain expertise, technical knowledge, and global delivery capabilities to reduce the Total Cost of Ownership (TCO) for Oracle EBS customers.

Our Oracle Managed Services cover both Functional and Technical support requirements including systems administration, interface management, and reporting. As part of our service, we continuously monitor your Oracle applications and database infrastructure for availability, performance, and resilience.

EBS Managed Services

Polaris Associates Oracle Managed Services Suite offers:

Functional support keeps client applications functioning as expected by offering support and backup for real-time resolution of non-technical incidents.

  • Support Resolution of Unresponsive Applications
  • Functional Administration
  • Response to Knowledge Sharing Requests
  • Suggest Configuration Changes and New Module/Feature Additions

Further information on functional services

Our technical support services help enterprises with effective deployment and management of CEMLIs (Customizations, Extensions, Modifications, Localizations, and Interfaces).

  • Customization of Standard Application Configuration to Meet Unique Business Needs
  • Interfaces and Integration Support
  • Deploy Extensions to Core Application Externally for Unsupported Business Processes
  • Enable Data Flows Between EBS and Other Databases and Applications Through Interfaces
  • Support the Use of External Reporting Tools for Data Extraction, Semantic Layer Manipulation, and more

Further information on technical services

As part of our Apps DBA support services, we help your organization achieve a stable, high-performing Oracle environment. No matter how large or small your database requirements are, our team of dedicated specialists is committed to helping you succeed. Our DBA services address any number of situations including remotely managing your database to optimize it for both performance and availability.

Complete Database Care:

  • Proactive Database Management for High Performance and 24 X 7 Availability for Production Operations
  • Periodic Cloning to Non-Production Instances
  • Support for Patching, Cloning, Tech Stack Upgrades, Point Release Upgrades, and Performance Management
  • Database Upgrades and Migrations, Including RAC
  • Backup and Recovery Review
  • Continuous Monitoring to Troubleshoot and Resolve Errors Before They Turn into Incidents
  • Continuous Maintenance to Enable New Functionalities That Add-Value to Client’s Business
  • Reporting on Kpis, SLA Compliance and Value-Delivered at Predefined Intervals, or as Required
  • Remote DBA Support

Further information on DBA services, explore our Database Support Services

Our Support Models

We do not force our clients into contracts that are restrictive or confine them to set ‘packages.’ Polaris delivers our managed services on flexible contracts that dovetail and augment existing setups.

By tailoring the level of support to suit client business dynamics, we provide a highly responsive managed services offering to the market that maximizes cost savings on Oracle applications management.

Engagement Models

Under this model, we offer a dedicated team of resources which are available 24x7x365 to help you manage your Oracle application portfolio.

Benefits of Hybrid Support model

  • Benefits of Hybrid Support model
  • Dedicated onsite and offshore support team
  • A blended team with functional and technical experts
  • Assigned experts to leverage site-specific knowledge
  • Dedicated service manager to monitor SLA compliance
  • Optimal handling of Oracle SR for improved support response

Our Fixed cost (OpEx) subscription model lets clients access end-to-end L1, L2, L3 support for their entire application portfolio on a fixed cost, yet flexible SLA-driven model.

  • Benefits of annual fixed price contract
  • Unlimited off-site consulting
  • Predictable costs and minimization of total project cost
  • Continuity of service for full-project lifecycle
  • Advanced risk mitigation and strong governance

Why Us ?

As Oracle continues to invest in new technology and applications, companies that rely on it to power core business functions need to evolve, too. With a robust managed services suite, Polaris Associates enables a smooth and guided evolution of your Oracle system.

null

Lower TCO

Innovative Pricing Models Based on Efforts Expended and Not on FTE Deployed.
null

Extended Support

Multi-Time Zone, 24 x 7 x 365 Support for Deployments Spanning Geographies.
null

Scalable Support

Ramp-Up and Ramp-Down Support Model for Flexibility and Economies of Scale.
null

Customer Satisfaction

Clearly Defined Statement of Work and Strict SLA Compliance Assured.
null

Standardized Delivery

Proven Methodologies and Clean Processes for Consistent Delivery.
null

Engineering Best Practices

Oracle Application Portfolio Management Using ITIL Framework.

Get Assistance

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.